{"id":44,"date":"2008-09-21T22:50:16","date_gmt":"2008-09-21T20:50:16","guid":{"rendered":"http:\/\/www.artifactconsulting.com\/lapeira\/?p=44"},"modified":"2021-04-03T12:33:11","modified_gmt":"2021-04-03T10:33:11","slug":"xxxxx-took-4-days-to-restart-a-jvm-and-no-one-seems-to-care","status":"publish","type":"post","link":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/2008\/09\/21\/xxxxx-took-4-days-to-restart-a-jvm-and-no-one-seems-to-care\/","title":{"rendered":"XXXXX took 4 days to restart a JVM and no one seems to care"},"content":{"rendered":"<p><em>Editor&#8217;s note: Company name was erased from this post after they  apologized respectfully about this issue, wont hire their services again  but we appreciate their (late) reaction.<\/em><\/p>\n<p>XXXXX is supposed to be one the biggest registrars and hosting companies  on the Net. Not necessarily the best, but size should mean something.<\/p>\n<p>We liked XXXXX (note the \u2018d\u2019 letter) because it was one of the  first affordable java shared hosting that we got knowledge of when we  started to externalize the hosting of  Artifact Consulting S.L.U.  \u2018incubated\u2019 web projects.<\/p>\n<p>In a Java shared hosting it is usual to restart at a given time, for  example 1 AM Arizona Time. This way the host establishes a common policy  for all the apps hosted on a given JVM and different users can expect  restarts to take place when told.<\/p>\n<p>Last 15 September 2008 the XXXXX JVM restart did not take place for our  account (it was not the first time), so we submitted a ticket and that\u2019s  how we got to experience the worst incident management we have ever  seen (and our Engineers have been publishing web sites since 1998).<\/p>\n<p>We could write for hours about what happened, especially annoying was  how they said they had already answered when they didn\u2019t in another  amazing and unbelievable case of  internet-swallowed-the-response-email-we-sent (at least they did not try  to blame our spam filter which by the way is disabled).<\/p>\n<p>Thanks God finally the \u2018Advanced Technical Support Team\u2019 from XXXXX was  able to restart the JVM, is was 4 days later but it takes time to do  \u2018advanced technical\u2019 work, like restarting a JVM.<\/p>\n<p>We have job to do, summarizing, it doesn\u2019t takes 4 days to re-start a  JVM, takes 4 seconds and more important: do the XXXXX guys know what  Quality assurance means?, doesn\u2019t seems so, we are YET (7 days since the  issue started) waiting for a response about what the hell happened and  if it is going to happen again.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor&#8217;s note: Company name was erased from this post after they apologized respectfully about this issue, wont hire their services again but we appreciate their (late) reaction. XXXXX is supposed to be one the biggest registrars and hosting companies on the Net. Not necessarily the best, but size should mean something. We liked XXXXX (note [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[102],"tags":[94],"_links":{"self":[{"href":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/wp-json\/wp\/v2\/posts\/44"}],"collection":[{"href":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":2,"href":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/wp-json\/wp\/v2\/posts\/44\/revisions"}],"predecessor-version":[{"id":100,"href":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/wp-json\/wp\/v2\/posts\/44\/revisions\/100"}],"wp:attachment":[{"href":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/wp-json\/wp\/v2\/media?parent=44"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/wp-json\/wp\/v2\/categories?post=44"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.artifactconsulting.com\/lapeira\/index.php\/wp-json\/wp\/v2\/tags?post=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}